Mental health - patient reported experience measures

Mental Health Patient-Reported Experience Measures (PREMs) (MP) is a subgroup of indicators within the HCQO database and provide data on patient experiences with inpatient and community-based mental health services. PREMs are a key dimension of healthcare quality, capturing how individuals living with mental health conditions experience care and promoting the delivery of person-centred care. The database includes indicators on patients’ experiences of being treated with courtesy and respect, having enough time with care providers, receiving easy-to-understand explanations, and being involved in the decision-making of their care and treatment.

For further information, please consult:

• The HCQO Definitions document provides indicator definitions and calculation methodologies of HCQO indicators


• The Sources and Methods survey on Mental Health – Patient Reported Experience Measures (MP) provides detailed country-specific information


• The OECD’s Health System Performance Assessment (HSPA) Framework outlines how HCQO indicators relate to the OECD’s HSPA domains of Access, Quality and People’s needs and preferences